Refund policy

14-Day Return and Refund Policy

We accept return requests within 14 days after your order is delivered.

To be eligible for a return, the item must be unused, unworn, and in the same condition in which you received it, with its original packaging and any included accessories. You’ll also need your receipt or proof of purchase.

To request a return, contact us at upgradedhome2020@gmail.com before sending anything back. If your return is approved, we’ll provide return instructions and the correct return address. Items returned without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us promptly if an item is damaged, defective, or incorrect, and include your order number and clear photos of the item and packaging. We’ll review the issue and provide an appropriate replacement or refund.

Exceptions

We can’t accept returns for gift cards, personalized or custom-made products, opened personal-care or hygiene products, or items marked final sale. If you’re unsure whether your item can be returned, contact us before opening or using it.

Exchanges

The fastest way to exchange an item is to request a return and, after the return is approved, place a new order for the replacement item.

Refunds

We’ll notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method. Banks and card providers may require additional time to post the refund.

If more than 10 business days have passed since we approved your refund, contact us at upgradedhome2020@gmail.com.

Order cancellations

Contact us as soon as possible if you need to cancel an order. We can’t guarantee cancellation after an order has entered processing or shipped.